Terms of sale

1. Placing an order

You can order as a guest or with an account. When you place an order, you make an offer to buy the items in your basket at the prices shown.

The contract is made when we confirm your order by email. If you pay by card, that is when your payment is received.

We may refuse or cancel an order if an item is out of stock or a price was clearly wrong. If you have already paid, you get a full refund.

2. Prices and delivery charges

Prices are in euro and include VAT.

Delivery costs €4.95 per order and is free when the items add up to €50.00 or more. The delivery charge is shown in your basket and at checkout before you pay.

3. Payment

You pay by card on our payment provider's secure page. Card details never reach our website.

We prepare your order once the payment is confirmed. If a payment is declined or cancelled, the order is not completed and nothing is charged.

4. Promo codes

One promo code can be used per order. It takes money off the items, not the delivery charge, and can't be exchanged for cash.

A code may have a minimum order value, a last valid day or a limited number of uses. These are checked when you place the order.

5. Delivery

We send your order as soon as we can, to the address you give at checkout. How long delivery takes depends on the destination.

Check your address carefully. Once an order has been sent, we can't change where it goes.

6. Cancelling and returning

You can cancel any order within 14 days of receiving it, without giving a reason. Our returns and refunds page explains how, and who pays for what.

To cancel an order that hasn't been sent yet, email us with your order number as soon as possible.

7. Faulty or wrong items

If an item arrives damaged, faulty or not as described, email us with your order number and a photo. We will repair, replace or refund it, and pay for sending it back.

This doesn't affect your legal rights as a consumer.

8. Your account

Keep your password to yourself. You are responsible for orders placed with your account. You can ask us to close your account at any time.

9. Our responsibility

We are responsible for losses that are a foreseeable result of us breaking these terms. Nothing in these terms limits our responsibility where the law doesn't allow it, or takes away your rights as a consumer.

10. Law and disputes

These terms are governed by the law of the country where the seller named below is registered.

If you live in another country, you keep the protection of the consumer law of the country where you live.

If you have a complaint, email us first and we will try to put it right.

11. Changes to these terms

We may update these terms. The terms that apply to your order are the ones shown on this page when you placed it.