Returns and refunds

Your 14 days

You can cancel your order within 14 days of the day you, or someone you named, receive the items.

To cancel, email us with your order number before the 14 days end. A short message saying you want to cancel is enough.

Sending items back

Send the items back within 14 days of telling us, to the address we give you in our reply.

You pay the cost of sending items back, unless they are faulty or not what you ordered.

Please pack them well. You are responsible for the items until they reach us, so keep your proof of sending.

Your refund

We refund what you paid for the items, and the original delivery charge, within 14 days of receiving your cancellation.

We may wait until the items are back with us, or until you show us proof that you sent them, whichever comes first.

Refunds go to the card you paid with. If you used a promo code, we refund the amount you actually paid.

If an item comes back handled more than you would need to look at it in a shop, we may take the loss in value off the refund.

Faulty or wrong items

If something arrives damaged, faulty or not as described, email us with your order number and a photo. We will repair, replace or refund it, and pay for the return.

This doesn't affect your legal rights as a consumer.

Orders that haven't been sent

Email us with your order number as soon as possible. If it hasn't left us yet, we cancel it and refund your payment in full.